Terms & Policies
Fluent is used by organizations with different requirements—including regulated workflows. This page collects our agreements and policies so customers, invited users, and visitors understand their responsibilities, how data is handled, and when HIPAA terms (including a BAA) apply. We may update these documents as the Service evolves.
Terms
The agreements that govern your organization's use of Fluent, including subscription and usage billing, account responsibilities, and service terms.
HIPAA
HIPAA-specific terms for customers who use Fluent to schedule appointments involving protected health information (PHI). If you will use Fluent with PHI now or in the future, a BAA is required.
Privacy
How Fluent collects, uses, and protects personal data, including information processed to operate the Service and communicate with users.