Email & notifications settings

Manage how Fluent communicates with you—delivery, addresses, and notification preferences (email, push, in-app).

Roles: All users
Surfaces: Web appInterpreter app
2 min read Updated February 12, 2026

At a glance

  • Use a reliable inbox: Watch for spam/quarantine issues with your email provider.
  • Safe senders: Add Fluent to your allowlist if your org filters email aggressively.
  • Choose your channels: Set notifications by in-app, email, or push where available.
  • Some are required: Your workspace may enforce certain notifications (e.g., confirmations).

Overview

Fluent sends email for things like invites, password resets, confirmations, and certain notifications. You can control what you receive and how you receive it—without missing the important stuff (like confirmations).

Email settings

What emails Fluent may send

[Confirm exact set in product] Typical categories:

  • Account access: invites, password resets
  • Scheduling: appointment offers/updates (optional)
  • Reminders/confirmations (optional)
  • Operational: system notices, support replies
  • Add Fluent sending addresses/domains to your safe list. [Confirm actual domain/sender]
  • If your org uses Mimecast/Proofpoint/etc., ask IT to allowlist Fluent.
  • Avoid using “group mailboxes” or shared inboxes unless your workflow needs it.

How to change your email address

[Confirm in product + SSO behavior]

  1. Open User profile settings
  2. Update Email address
  3. Confirm via verification email (if required)

If the field is locked, your org may control it via SSO.

Notification preferences

Channels

[Confirm supported channels in your product] Common channels:

  • In-app notifications
  • Email notifications
  • Push notifications (mobile)

Workspace-required notifications

[Confirm in product] Admins may enforce certain notifications for compliance or operational reasons (e.g., confirmation requests).

How to update your notification preferences

  1. Open Profile → Settings.
  2. Select Notifications.
  3. For each category, choose your preferred channel(s).
  4. Save.

Suggested setups (by role)

Scheduler / Admin

  • Appointment changes: in-app + email
  • Interpreter responses: in-app
  • Billing/status updates: email

Interpreter

  • Offers/assignments: push + in-app
  • Confirmation requests: push + in-app (email backup)
  • Schedule changes: push + in-app

Troubleshooting

Invite emails aren’t arriving

  • Check spam/junk and quarantine.
  • Confirm the invite was sent to the correct email.
  • Ask your admin to resend the invite.
  • If your org filters emails, request allowlisting.

I get some Fluent emails but not others

  • Check Notification preferences above.
  • Some email types may be controlled at the workspace level.

Password reset email isn’t arriving

  • Make sure you’re using the email tied to the account.
  • If SSO is enabled, reset through the identity provider.

I’m not getting push notifications

  • Confirm notifications are enabled at the device level.
  • Confirm you’re signed in on the correct device and workspace.
  • Some devices disable notifications in Focus/Do Not Disturb modes.

I’m getting too many emails

  • Switch lower-priority updates to in-app only.
  • Keep “must-not-miss” items (offers, confirmations) on email/push.

I get notifications at odd times

  • Check Time zones and your device time zone.
  • Some reminder timing is controlled by workspace rules. See Reminder timing rules.
  • Invite emails not arriving
  • Confirmation requests overview
  • Reminder timing rules (7am vs 2 hours before)
  • Sign in & passwords